Healthcare is not an Individual Sport
2: Filling In and Between the Gaps in My Brain
3: To Err is Human
4: I Feel Your Pain
5: Hand Wringing or Hand Washing?
6: I've Just Fallen Down and I Can't Get Up
7: A Clean Hospital is a Healthy Hospital
8: I Really Don’t Want to Come Back Here
9: After Care is Not an After Thought
10: Please Acknowledge Me
FREE PREVIEW11: Asking Questions Doesn’t Mean You Don’t Have the Answers
12: The Power of Your Words
FREE PREVIEW13: What are These Meds For?
14: The Best Teams have Great Handoffs
15: Are You Listening to Me?
16: Dare I Disobey?
17: Round and Round We Go
18: The Art of Giving Bad News
19: Thermostat or Thermometer?
20: I am More Than an I-Patient
21: Shhh I Can’t Get Any Rest in Here
22: I Have a Problem!
23: Treating Patients the Way They Want to be Treated
24: Sitting Down on the Job
25: A Sacred Moment
26: Sorry is the Hardest Word to Say
27: Avoidable Suffering
28: Authentic Touch Connects Body to Heart
29: Overcoming Compassion Fatigue
30: Closing - It's Up to You and Me
